Exchange Policy
THE SHARP SWORD EXCHANGE POLICY
At The Sharp Sword, we are committed to providing our customers with high-quality products and exceptional customer service. However, please note that we do not offer exchanges on any purchases made from our store. This policy allows us to maintain strict quality control and ensure that every customer receives a brand-new, unused item.
If you believe that you have received a defective or damaged product, please contact our customer support team within [e.g., 7] days of receiving your order. To report an issue, email contact@theshrpswrd.com with your order number, a brief description of the problem, and clear photos of the item(s) in question. Our team will review your case and provide further instructions on how to proceed.
We encourage our customers to review the size charts and product descriptions carefully before placing an order to ensure that the chosen items will fit and meet their expectations. If you have any questions or concerns about a product, feel free to reach out to our customer support team for assistance prior to making a purchase.
Thank you for your understanding, and we appreciate your business at The Sharp Sword.